Europcar Mérida Centro
| Calle 56ᴬ 451, Centro, Mérida |
5 rates
4.00/10.00 |
|
+52 999 925 3548 |
|
Europcar Mérida Centro on the map
Assessment
Jesse Hosman (14.04.2017 18:06)
We had to take insurance of 73USD a day cause our booking didn't have any insurance included. Are they serious?
We had to take insurance of 73USD a day cause our booking didn't have any insurance included. Are they serious?
Renan Gerardo May Oxte (13.04.2017 02:56)
No me gusto lo del seguro. Lo dicen hasta el momento de la renta.
No me gusto lo del seguro. Lo dicen hasta el momento de la renta.
Elliot Rosales (02.01.2017 07:21)
Buen servicio de esta sucursal en particular, ya que la información al llamar a otras de las ubicaciones para la misma agencia en Mérida fue errónea. Sin embargo aquí no tuve problema, y además me ofrecieron poder rentar un auto sin tarjeta de crédito, dejando un depósito en garantía, y un cobro adicional de comisión.
Buen servicio de esta sucursal en particular, ya que la información al llamar a otras de las ubicaciones para la misma agencia en Mérida fue errónea. Sin embargo aquí no tuve problema, y además me ofrecieron poder rentar un auto sin tarjeta de crédito, dejando un depósito en garantía, y un cobro adicional de comisión.
Gerardo Gómez Millán (11.01.2016 15:23)
Europcar does not respect bookings!
We booked a car one month in advance. When we went to Fiesta americana to pick it up, the employee just told us there was an issue with our booking. They had no cars left. So, why are they letting people book if they do not have enough cars?
I booked it on the 21st of November. They suggested me to join a waiting list giving priority for people who booked on the 18th of November.
The worst is that they waited until we came by the office to inform us about the lousy service. They could not even called us before so we could have changed our plans or look for another dealer.
TERRIBLE EXPERIENCE.
Europcar does not respect bookings!
We booked a car one month in advance. When we went to Fiesta americana to pick it up, the employee just told us there was an issue with our booking. They had no cars left. So, why are they letting people book if they do not have enough cars?
I booked it on the 21st of November. They suggested me to join a waiting list giving priority for people who booked on the 18th of November.
The worst is that they waited until we came by the office to inform us about the lousy service. They could not even called us before so we could have changed our plans or look for another dealer.
TERRIBLE EXPERIENCE.
TB Zsom (07.12.2015 05:55)
The experience I had at this rental car place made think I was in Tijuana. I had made a reservation through Expedia for a midsize car. The reservation clearly stated that liability insurance was included in the price. The clerk told me the city of Merida mandated additional insurance of $34/day (US Dollars). When I told him I had rented cars from other companies in Merida and they didn't have that requirement, he changed the story to "it's company policy". Then, when I told him my credit card covered all the additional insurance requirement, he said I needed to produce proof of that. I produced the Statement of Benefits of my credit card that clearly stated the coverage. He then - after making a phone call - told me that was not satisfactory. The statement from the credit card company had to be personalized, it had to have my name on it... It was just too clear that he didn't want to rent me the car unless I paid for the bloated additional insurance. He probably would have made a nice commission on it. So I moved on... I dealt with a few other car rental companies in Merida, they were all better. I recommend against these guys.
The experience I had at this rental car place made think I was in Tijuana. I had made a reservation through Expedia for a midsize car. The reservation clearly stated that liability insurance was included in the price. The clerk told me the city of Merida mandated additional insurance of $34/day (US Dollars). When I told him I had rented cars from other companies in Merida and they didn't have that requirement, he changed the story to "it's company policy". Then, when I told him my credit card covered all the additional insurance requirement, he said I needed to produce proof of that. I produced the Statement of Benefits of my credit card that clearly stated the coverage. He then - after making a phone call - told me that was not satisfactory. The statement from the credit card company had to be personalized, it had to have my name on it... It was just too clear that he didn't want to rent me the car unless I paid for the bloated additional insurance. He probably would have made a nice commission on it. So I moved on... I dealt with a few other car rental companies in Merida, they were all better. I recommend against these guys.
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