Gusto
| Kamergerskiy pereulok, 5, стр. 1, Moscow |
5 rates
5.60/10.00 |
|
+7 495 650-69-22 |
|
Gusto on the map
Assessment
Aws suliman (17.08.2017 22:17)
Nice food and staff ...all was good
Nice food and staff ...all was good
Claudio Saavedra (08.08.2017 23:08)
I came here with my partner for dinner. She had a pasta dish, I ordered a mushroom pasta dish. After a 30 minute wait my companion got her dish and I was told mine was coming soon. 10 minutes later the waiter came to tell me that they they had ran out of my dish. This after 40 min. waiting, with my partner having almost finished her food. Now, I was supposed to pick a different dish, after 40 minutes! I asked why they didn't tell me that they didn't have my dish earlier but then the waiter suddenly forgot how to speak English. At that point I had lost my appetite and decided to just not eat anything.
We were charged what we ate despite their screw up. I wouldn't recommend this place. My partner's food was not very good either.
I came here with my partner for dinner. She had a pasta dish, I ordered a mushroom pasta dish. After a 30 minute wait my companion got her dish and I was told mine was coming soon. 10 minutes later the waiter came to tell me that they they had ran out of my dish. This after 40 min. waiting, with my partner having almost finished her food. Now, I was supposed to pick a different dish, after 40 minutes! I asked why they didn't tell me that they didn't have my dish earlier but then the waiter suddenly forgot how to speak English. At that point I had lost my appetite and decided to just not eat anything.
We were charged what we ate despite their screw up. I wouldn't recommend this place. My partner's food was not very good either.
Ignacio Ibarra (26.06.2017 22:25)
We were told in the very beginning and before taking a table that we could pay with credit cards. However, while paying we realized that the system was failing (they already knew this but didn't tell us during the dinner). We were asked to solve their problem by paying with cash, but given that nobody in my group had cash, we were held until a solution was given.
If the payment system fails I normally give my personal details and pay the next day, but given that they did not agree with writing down my personal details and allowing me to make a money transfer, to avoid leaving the restaurant without paying I proposed them that I'd walk back to my hotel (~15 min), and get an already settled amount of EUR to pay the bill. They accepted, we settled the amount, and then I walked back (the rest of guests stayed in the restaurant).
While I was away to pick up the money, a very poignant situation occurred: A waitress made a mistake and told the rest of the guests who stayed at the restaurant that the amount we were supposed to pay in EUR had increased by 20 euros. That increase was based on a conversion error, but because it was pointed out after we settled an amount and I was already away to pick up the money, I considered this extremely inappropriate and opportunistic. At the end, they realized their mistake so I just gave the settled amount and left, with very apologetic face from the staff.
Importantly, the female manager in charge of the waiters who attended us was very impersonal and hysteric. We saw her walking around, talking on her mobile phone and whinging several times, but never talked directly to us to explain her position or apologize for the known system failure. That was very unprofessional.
In summary, and with this payment issue mentioned (1) the food is okayish (tourist standards of italian food), (2) the prices are high but ok for the street (wine is particulary expensive), and (3) the waiters who handled our payment issue were young and unprofessional, and the manager was simply unpleasant.
We were told in the very beginning and before taking a table that we could pay with credit cards. However, while paying we realized that the system was failing (they already knew this but didn't tell us during the dinner). We were asked to solve their problem by paying with cash, but given that nobody in my group had cash, we were held until a solution was given.
If the payment system fails I normally give my personal details and pay the next day, but given that they did not agree with writing down my personal details and allowing me to make a money transfer, to avoid leaving the restaurant without paying I proposed them that I'd walk back to my hotel (~15 min), and get an already settled amount of EUR to pay the bill. They accepted, we settled the amount, and then I walked back (the rest of guests stayed in the restaurant).
While I was away to pick up the money, a very poignant situation occurred: A waitress made a mistake and told the rest of the guests who stayed at the restaurant that the amount we were supposed to pay in EUR had increased by 20 euros. That increase was based on a conversion error, but because it was pointed out after we settled an amount and I was already away to pick up the money, I considered this extremely inappropriate and opportunistic. At the end, they realized their mistake so I just gave the settled amount and left, with very apologetic face from the staff.
Importantly, the female manager in charge of the waiters who attended us was very impersonal and hysteric. We saw her walking around, talking on her mobile phone and whinging several times, but never talked directly to us to explain her position or apologize for the known system failure. That was very unprofessional.
In summary, and with this payment issue mentioned (1) the food is okayish (tourist standards of italian food), (2) the prices are high but ok for the street (wine is particulary expensive), and (3) the waiters who handled our payment issue were young and unprofessional, and the manager was simply unpleasant.
Nazli Aras (13.06.2017 21:50)
Try the chicken wings ! They are just awesome .The pizza is good too.
Friendly staff .
Try the chicken wings ! They are just awesome .The pizza is good too.
Friendly staff .
Jin Soo Kim (29.05.2017 07:29)
Food is great. Drinks rather expensive. Card machine doesn 't work and staffs ask you to pay in cash.
Food is great. Drinks rather expensive. Card machine doesn 't work and staffs ask you to pay in cash.
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