Statue Cruises, LLC
| Castle Clinton National Monument, 1 Battery Place, New York |
5 rates
5.60/10.00 |
|
+1 877-523-9849 |
|
Statue Cruises, LLC on the map
Assessment
Dhia Al (01.11.2017 21:52)
POOR AND RUDE CUSTOMER SERVICE! We were waiting for almost 2 hours before and after passing the security checkpoint! And no one told us that we won’t be able to have our tour until the last minute when they closed the gate and asked us ( approximately 100 visitors) to leave!!!!! It was extremely unprofessional, even they didn’t accept giving us a refund until we talked to the manager loudly!
POOR AND RUDE CUSTOMER SERVICE! We were waiting for almost 2 hours before and after passing the security checkpoint! And no one told us that we won’t be able to have our tour until the last minute when they closed the gate and asked us ( approximately 100 visitors) to leave!!!!! It was extremely unprofessional, even they didn’t accept giving us a refund until we talked to the manager loudly!
Rr Tt (08.10.2017 17:30)
Lady Liberty is beautiful but the vendor that runs the tours is terrible. Yes, treated like cattle but the verbal abuse I witnessed was way out of line. Personnel needs to be trained to understand this is a national treasure, a world destination to be visited by people of many nations. Yelling instructions louder does not help. Demeaning people and laughing about it in their presence does not help. A ranger at the park was a big part of the problem, setting the tone for the vendor employees to follow. It doesn't take a lot of thought to make the process better. The Lady is beautiful and Ellis Island is a history lesson all should experience but unfortunately, what many will come away with is the memory of mistreatment of English as a second language visitors and foreign nationals....how ironic.
Lady Liberty is beautiful but the vendor that runs the tours is terrible. Yes, treated like cattle but the verbal abuse I witnessed was way out of line. Personnel needs to be trained to understand this is a national treasure, a world destination to be visited by people of many nations. Yelling instructions louder does not help. Demeaning people and laughing about it in their presence does not help. A ranger at the park was a big part of the problem, setting the tone for the vendor employees to follow. It doesn't take a lot of thought to make the process better. The Lady is beautiful and Ellis Island is a history lesson all should experience but unfortunately, what many will come away with is the memory of mistreatment of English as a second language visitors and foreign nationals....how ironic.
Brett Powell (26.09.2017 02:58)
It does the job of getting you there and the prices are not exorbitant. Yes, you are treated like cattle, but there are a lot of people to get to the island.
It's popular - be prepared for a few lines. There is food, ice cream, drinks and a souvenir shop on the island. There is also food and drink available on the ships.
It does the job of getting you there and the prices are not exorbitant. Yes, you are treated like cattle, but there are a lot of people to get to the island.
It's popular - be prepared for a few lines. There is food, ice cream, drinks and a souvenir shop on the island. There is also food and drink available on the ships.
Sumeet Dogra (04.09.2017 23:37)
An absolutely amazing experience. Went for the Statue of Liberty, stayed much longer because of Ellis Island.
My biggest suggestion is to allocate at a very minimum 1 hour to spend on Liberty Island and 2 hours on Ellis Island. The experience was wonderful and I highly recommend it to anybody regardless of age or background.
Full review:
Took the subway from Brooklyn to Bowling Green station near Battery Park. As soon as I got out and on to the street level a guide was there to point us in the right direction. Having to cross the street, there was another guide right there as well guiding others too. I purchased my tickets online so went straight to the security line. Saw the line for ticket purchasing, and it didn't look like it would take too long had I needed to buy them there (If you want to go up to the pedestal or crown be sure to book your tickets at least a month in advance). I might've gotten lucky the day I was there as the security line was very short and as soon as that was done I walked right on to the ferry.
First stop was Statue of Liberty. The ferry takes you in front of the statue and slows down to offer a prime photo location. Once on the island, be sure to pick up your audio tour that is free. I had pedestal tickets and went right to the entrance for that. Through another quick security check, I was inside the pedestal. Be sure to visit the museum inside before going up. To ascend, you can either take the stairs or wait for the elevator. Once outside on the pedestal, beautiful 360-degree views are available. Can get chilly up there, so be sure to bring a jacket. Spent a bit of time up there and on the way down were able to stop at an area that was much less crowded than the main island, which allowed us to take pictures again in every direction. Walked around the island a bit and then boarded on the ferry to Ellis Island.
Second stop was Ellis Island. This is definitely the most underrated part of the whole tour. The setup of the island is wonderful. They have it broken into three parts: Early migration (prior to Ellis Island), the Ellis Island era, and immigration post Ellis Island. Again, be sure to pick-up the audio tour that is free and take your time especially in the upstairs section. It is unbelievable to think about what was going on in these people’s minds while they were here and trying to make it. Very emotional to put yourself in their shoes. Could've easily spent half the day in this section.
We had other plans to get to in the evening, so we didn't get to spend anywhere close to the amount of time we would've like to here. Couldn't have asked for a better experience.
An absolutely amazing experience. Went for the Statue of Liberty, stayed much longer because of Ellis Island.
My biggest suggestion is to allocate at a very minimum 1 hour to spend on Liberty Island and 2 hours on Ellis Island. The experience was wonderful and I highly recommend it to anybody regardless of age or background.
Full review:
Took the subway from Brooklyn to Bowling Green station near Battery Park. As soon as I got out and on to the street level a guide was there to point us in the right direction. Having to cross the street, there was another guide right there as well guiding others too. I purchased my tickets online so went straight to the security line. Saw the line for ticket purchasing, and it didn't look like it would take too long had I needed to buy them there (If you want to go up to the pedestal or crown be sure to book your tickets at least a month in advance). I might've gotten lucky the day I was there as the security line was very short and as soon as that was done I walked right on to the ferry.
First stop was Statue of Liberty. The ferry takes you in front of the statue and slows down to offer a prime photo location. Once on the island, be sure to pick up your audio tour that is free. I had pedestal tickets and went right to the entrance for that. Through another quick security check, I was inside the pedestal. Be sure to visit the museum inside before going up. To ascend, you can either take the stairs or wait for the elevator. Once outside on the pedestal, beautiful 360-degree views are available. Can get chilly up there, so be sure to bring a jacket. Spent a bit of time up there and on the way down were able to stop at an area that was much less crowded than the main island, which allowed us to take pictures again in every direction. Walked around the island a bit and then boarded on the ferry to Ellis Island.
Second stop was Ellis Island. This is definitely the most underrated part of the whole tour. The setup of the island is wonderful. They have it broken into three parts: Early migration (prior to Ellis Island), the Ellis Island era, and immigration post Ellis Island. Again, be sure to pick-up the audio tour that is free and take your time especially in the upstairs section. It is unbelievable to think about what was going on in these people’s minds while they were here and trying to make it. Very emotional to put yourself in their shoes. Could've easily spent half the day in this section.
We had other plans to get to in the evening, so we didn't get to spend anywhere close to the amount of time we would've like to here. Couldn't have asked for a better experience.
Kerry Derminer (18.08.2017 01:57)
Order you tickets online and pick them up at will call. Ticket lines were insane. Waiting foe the ferry to Liberty Island is like cattle to slaughter. Horrible. Everything else was good. Although you should make sure you walk quickly off the boat or you may get a little shove.
Order you tickets online and pick them up at will call. Ticket lines were insane. Waiting foe the ferry to Liberty Island is like cattle to slaughter. Horrible. Everything else was good. Although you should make sure you walk quickly off the boat or you may get a little shove.
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